Careers

Culture / Benefits & Perks

Workplace Environment / Culture

The BBS culture focuses on the Power of WE!  We take pride in offering a team and family oriented work environment.  Our motto is to work hard, but to play harder!  Growth is a commitment at BBS and our Management team takes pride in planting seeds within our team members, providing the coaching and guidance to allow for individual growth, which grow the organization.

Benefits & Perks

  • Medical
  • Dental
  • Vision
  • Simple IRA match
  • Paid Time Off
  • Volunteer program, paid time off to volunteer
  • Health Snack Options
  • Water, coffee, drinks
  • Multi Arcade Games
  • Team Building Outings
  • Fun & Outgoing team members to spend your day with.

Available Job Positions

Business Development & Marketing Liaison – Data Management Solutions

Location: Hagerstown, MD or Fuquay Varina, NC

Business Development Liasion : Job Functions and Requirements (click to open)
Business Development & Marketing Liaison- Data Management Solutions

The Business Development Liaison takes will drive the marketing initiatives that will lead to increasing the subscription base for our Data Management Solutions, Data Validation Platform.  Responsibilities also include cross training to offer BBS services, that will assist with expanding our Broker Based and direct to employer relationships and partnerships supporting and reselling the Employee Navigator, Ease, and Selerix software.  

Location; Hagerstown, MD/ Fuquay Varina, NC

Responsibilities

  • Gain knowledge of the Data Validation Platform
  • Successfully market the platform through various marketing channels to include cold calls, email campaigns, and Social Media campaigns
  • Identify innovative ways to raise industry and non-industry awareness of the Data Validation Platform.
  • Understand all existing support services offered to Broker Builder Solutions clients
  • Obtain full understanding of useability of all BBS Software platforms being licensed and/or built by BBS.
  • Understand the BBS end to end implementation process and pricing to be able to speak to existing and potential clients knowledgably
  • Manage a high volume of prospects to build pipeline accurately and efficiently
  • Make outbound calls to prospects/leads currently in CRM to identify high-quality opportunities
  • Demonstrate the value propositions of our products and services
  • Strategize on building sales pipeline
  • Take the lead in scheduling and conducting in person or virtual Sales Demos of Benefits Administration platforms supported by BBS and Data Validation Platform
  • Create, edit, and manage New Business Documents and Proposals
  • Identifying Technology Trends
  • Follow up to Email marketing campaigns
  • Review and clean up existing leads in CRM data base
  • Continuously develop sales and technology skills
  • Meet new business production goals and objectives as established by management
  • Provide monthly sales and call reports to management
  • Represent BBS at conferences and trade shows
  • All other duties as needed

Relationship Management

  • Establish and cultivate existing Broker and HR partner relationships identifying areas of improvement for the organization
  • Identify new revenue streams
  • All other duties as needed

Required Skills

  • 5 years sales experience.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coach able.
  • Possess an upbeat, positive and have an enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Excellent Communication/interpersonal skills.
  • A terrific presenter and communicator, and efficient closer.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Display leadership competencies, including ability to delegate, engage, and inspire others.
  • Strong work ethic and leadership skills.
  • Proven sales background.
  • Driven and goal-oriented individual.
  • Background in Benefits Administration Sales or Payroll Sales
  • Knowledge of Employee Navigator, Ease, & Selerix enrollment software preferred but not required
  • Ability to Navigate Social Media platforms
  • Excellent Microsoft Excel and presentation skills
  • Excellent Critical thinking, problem solving, interpersonal, and relationship building skills

Education

  • Bachelor’s degree or equivalent working experience
  • North Carolina Life, Accident, and Health License (or ability to complete within 90 days of employment)

 

Implementation & Account Manager

Location: Fuquay Varina, NC

Implementation & Acct Manager : Job Functions and Requirements (click to open)

The Implementation & Account Manager supports all aspects of the overall implementation of BBS clients onto their Benefits Administration software of choice and provides ongoing support to include renewal management with an assigned Case load of 5 to 10 Brokers at any given time.

Responsibilities: 

  • Builds Strong relationships with BBS Brokers and clients
  • Liaise with the client and Sales to understand the client’s go-live and rollout strategies and to ensure that the solution meets the client’s business needs
  • Understand project scope and identify implementation risks and impacts
  • Assist the customer with the configuration necessary to deliver the functionality defined in the contract scope documentation
  • Understand and complete carrier mapping requirements for purposes of testing Eligibility files specifically 834 and Data Exchange Files.
  • Deliver advice, guidance and recommendations on system configuration and implementation best practice
  • Lead implementation calls to gather data elements to be used during implementation
  • Create implementation timeline
  • Ensure that all parties are adhering to implementation timeline ensuring the BBS and Client deadlines are met
  • Support all testing phases with the client and/or carrier
  • Advise clients on testing strategy and planning to ensure successful solution implementation System
  • Identify issues encountered during the Implementation and escalate to management as necessary
  • Load the initial database delivered to the client with site-specific plan and enrollment information
  • Present formal training courses and knowledge transfer to BBS clients
  • Identify, analyze, and document client business requirements
  • Facilitate the overall plan build and renewal process to include EDI Renewals as needed
  • Understand and be able to manage all BBS Eligibility processes
  • Understand and use BBS Data Tool and overall Audit and reconciliation process
  • Manage Level 1 Escalations from clients surrounding
  • Assist with Internal Ops tickets from Eligibility team on an as needed basis

 

Reporting / Documentation 

  • Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success
  • Produce other reports and/or training documents as required
  • Provide ongoing support to HR and/or Broker as needed and contracted w/ BBS
  • All Other Duties as needed

 

Skills/ Requirements: 

  • 5+ years’ experience in Customer Services/ Client facing environment
  • In depth knowledge of employee benefits
  • Strong attention to detail
  • Excellent personal, accountability and time management skills; must be an independent worker capable of meeting assigned tasks deadlines
  • Strong Data management skills
  • Strong Communication skills (written and verbal)
  • Knowledge of Microsoft Office with strong working knowledge of Excel
  • Demonstrated conflict resolution skills necessary
  • Experience in healthcare industry working for a group insurance carrier, broker, or consultant preferred
  • Quick learner with the ability to thrive in a rapidly changing and fast paced environment

 

Education:

  • Bachelor’s Degree or Equivalent Work Experience
  • NC Life & Health License
  • Working knowledge of Employee Navigator, Ease, and Selerix Benefits Administration systems preferred, but not required.

Job Positions

Administrative Support

Location: Fuquay Varina, NC

Admin Support : Job Functions and Requirements (click to open)

The Administrative Support Analyst is responsible for providing administrative support to ensure efficient operation of the office while supporting the CEO, Team Leads, and other BBS employees through a variety of task related to organization and communication.  This individual is responsible for confidential and time sensitive material.  The duties of the Administrative Support Analyst include but are not limited to handling monthly client invoicing, collections of past due invoices, processing payroll, updating employee benefits in carrier systems, monthly task and financial reporting, updating BBS processes and procedures, planning team building events, and all other duties as needed.

Primary job functions include but not limited to.

  • Processing payroll
  • Monthly Invoicing
  • Tracks Accounts Receivables
  • Bank Deposits
  • Collection calls for past due receivables
  • Accounts Payable
  • Expense Tracking and reporting
  • Scheduling Meetings & Prepare meeting minutes
  • Purchases office supplies
  • Bill Reconciliation & Data Audits
  • Coordinate quarterly HIPAA trainings.
  • Prepare internal and external surveys.
  • Coordinate quarterly team building events.
  • Onboarding of New employees
  • Update employee handbook as needed.
  • All other duties as needed.

Required Skills:

  • 3 years’ experience in Customer Services
  • 3 years’ experience Accounting/Bookkeeping
  • In depth knowledge of group insurance and voluntary benefits
  • Strong attention to detail
  • Excellent personal accountability and time management skills; must be an independent worker capable of meeting assigned tasks deadlines
  • Strong Communication skills (written and verbal)
  • Knowledge of Microsoft Office with strong knowledge of Excel (knowledge of pivot tables and graphing data a must)
  • Quick learner with the ability to thrive in a rapidly changing and fast paced environment.

Education

  • Associates Degree or Equivalent work experience

EDI & Eligibility Management Analyst

Location: Hagerstown, MD or Fuquay Varina, NC

EDI & Eligibility Management Analyst : Job Functions and Requirements (click to open)

The Eligibility Analyst II is primarily responsible for the Implementation and ongoing management of all Electronic Data Interchange files by way of the 834-file format or Data Exchange.  This includes but is not limited to working with carriers through the 4 phases of the overall implementation process, understanding and being able to manage and audit data, identify and trouble shoot 834 EDI issues/data exchange issues, the ability to understand and manage the overall renewal process and manage the data feed at renewal.  In addition, this role is responsible for monitoring weekly file feeds to ensure transmission, troubleshoot transmission issues, and resolving carrier error reports returned once the carrier has successfully processed the file. In addition to managing all Eligibility I duties on an as needed basis.

 

Eligibility Analyst I Description: Performs data entry keying enrollment data from the Benefits Administration software into the respective carrier portals, manages weekly file transmission tracking process, and ensures all error reports as a result of weekly EDI feeds are reviewed and addressed timely.

  • Responsible for monitoring to ensure weekly EDI feeds are transmitted from systems of record to carrier. To include weekly manual file processes.
  • Retrieve, review, and track error weekly error reports received from carriers, documenting all issues via internal tracking system until resolved
  • Creates spreadsheets with enrollment data to be sent to carriers.
  • Run reports to identify enrollment changes
  • Process enrollment changes in carrier enrollment systems
  • Document all carrier changes
  • Carrier Data audits as needed
  • Field inbound participant calls to assist with login issues, benefit inquiries, and benefits enrollment

EDI & Eligibility Analyst II Description:

  • Receive and Review Carrier Companion Guide, group structure, and FTP credentials
  • File mapping
  • Validate FTP credentials
  • Troubleshoot and resolve file issues providing appropriate communication to carriers, brokers, and any other impacted parties
  • Auditing Data to identify discrepancies
  • Understanding and managing the overall file and data exchange renewal process to include understanding carrier requirements updating mapping at Open Enrollment, sending list of terms to carriers.
  • All duties of Eligibility Analyst I on an as needed basis (see Eligibility Analyst I job description)
  • All other duties as needed

Requirements:

  • 5+ years’ experience in Customer Services
  • 5+ years data entry experience
  • Strong Knowledge of employee benefits
  • Strong attention to detail
  • Excellent person accountability and time management skills; must be an independent worker capable of meeting assigned tasks deadlines
  • Strong Communication skills (written and verbal)
  • Intricate knowledge of 834 5010 file implementation process
  • In depth understanding of data flow from ben admin system to insurance carrier
  • Knowledge of Microsoft Office with working proficient background of Excel
  • Quick learner with the ability to thrive in a rapidly changing and fast paced environment

 

Education

  • NC Life & Health License preferred but not required
  • Working knowledge of Employee Navigator, Ease, and Selerix Benefits Administration systems preferred, but not required.
  • Bachelor’s degree or Equivalent Work Experience

Enrollment Solutions – Eligibility I

Location: Hagerstown, MD or Fuquay Varina, NC

Enrollment Solutions : Job Functions and Requirements (click to open)

Performs data entry keying enrollment data from the Benefits Administration software into the respective carrier portals ensuring accuracy.  The Eligibility I Analyst is also responsible for troubleshooting and resolving enrollment issues resulting from weekly error reports received from carriers, assisting with periodic audits to ensure that all carrier data is in sync with that of the Benefits administration portal.

Primary job functions include but not limited to.

  • Responsible for monitoring to ensure weekly EDI feeds are transmitted from systems of record to carrier. To include weekly manual file processes.
  • Retrieve, review, and track error weekly error reports received from carriers, documenting all issues via internal tracking system until resolved
  • Creates spreadsheets with enrollment data to be sent to carriers.
  • Run reports to identify enrollment changes
  • Process enrollment changes in carrier enrollment systems
  • Document all carrier changes
  • Carrier Data audits as needed
  • Field inbound participant calls to assist with login issues, benefit inquiries, and benefits enrollment
  • All other duties as needed

Requirements:

  • 3 years’ experience in Customer Services
  • 5 years data entry experience
  • Strong Knowledge of employee benefits
  • Strong attention to detail
  • Excellent person accountability and time management skills; must be an independent worker capable of meeting assigned tasks deadlines
  • Strong Communication skills (written and verbal)
  • Knowledge of Microsoft Office with working knowledge of Excel
  • Quick learner with the ability to thrive in a rapidly changing and fast paced environment

 

Education

  • NC Life & Health License preferred but not required
  • Working knowledge of Employee Navigator, Ease, and Selerix Benefits Administration systems preferred, but not required.

Technical Operations

Location: Hagerstown, MD or Fuquay Varina, NC

Technical Operations : Job Functions and Requirements (click to open)

Works as a technical expert with clients, internal analysts, and other team members to develop technical solutions to complex business problems and implementations. The Technical Operations Analyst is also responsible for automating processes, assisting with developing programs, and quality assurance.  They are also responsible to develop programs to convert data into various formats, along with troubleshooting and resolving user issues for our Data Management Solutions- Data Validation Tool software.  The Technical Operations Analyst is responsible for ensuring information security. 

Job Duties and Responsibilities: 

  • Well versed in all BBS business operations
  • Uses project management to ensure timely delivery of projects
  • Communicate with project stake holders to ascertain project requirements and/or level of satisfaction w/ progress and performance
  • Provides technical support to our internal and external clients via a ticketing/task management process
  • Develops and manages programs to meet carrier specific file requirements
  • Uses Java Script to implement and maintain Selerix database
  • Assists team with troubleshooting system/software issues on all licensed platforms
  • Manages ticket process to Software providers reporting out in team meetings on status of tickets
  • Works closely with Software developer to QA software enhancements and provide feedback.
  • Comfortable Making Decisions and Delivering Continuously in a Changing Environment
  • Understand project scope and identify implementation risks and impacts
  • Advise clients on testing strategy and planning to ensure successful solution implementation System Rollout
  • Identify issues encountered during the Implementation and escalate to management as necessary
  • Identify, analyze, and document client business requirements Reporting / Documentation
  • Document problem resolutions, issues, and other solutions and make them available for future reference by other team members
  • Provide weekly status reports throughout the project lifecycle to assist management eliminate risks and increase the likelihood of project success
  • Provides instructions and guidance on administrative processes, troubleshooting system issues, and soft skill development
  • All Other Duties as needed

 

Required Skills:

  • Knowledge of group insurance and voluntary benefits
  • Strong attention to detail
  • Excellent personal accountability and time management skills; must be an independent worker capable of meeting assigned tasks deadlines
  • Strong Data management skills
  • Strong Communication skills (written and verbal)
  • Knowledge of Microsoft Office with strong working knowledge of Excel
  • Experience w/ Database applications
  • Proven ability to write and understand the following programming languages; Java, Java Script, Type Script, C++, CSS, and all other programming languages as needed.
  • Demonstrated conflict resolution skills necessary
  • Comfortable Making Decisions and Delivering Continuously in a Changing Environment
  • Proficient with Amazon Web Services, Digital Ocean, Git Hub, and Vercel

 

Education

  • Bachelor’s Degree in Information Technology, Engineering, Mathematics or equivalent education and experience.
  • NC Life & Health License (preferred but not required)
  • Working knowledge of Employee Navigator, Ease, and Selerix Benefits Administration systems (preferred, but not required).

1000 N. Main Street

Fuquay-Varina, NC 27526

833-281-9575 ext. 2