Meet The Team

Daphney Michelle Smith, Founder & CEO

Broker Builder Solutions, LLC (BBS) was founded by Daphney Michelle Smith in 2015. She left her employment at Employee Navigator after relocating to North Carolina to be closer to her son and attend his football games.

Daphney found her love for benefits 20 years ago working in Coordination of benefits at United Health Care. Prior to founding Broker Builder Solutions, Daphney spent time at Pierce Group Benefits, managing EDI Implementation of their clients onto the Selerix Benefits administration software, a 6 year tenure at Employee Navigator where she started in Sales and later moved into managing the overall implementation and renewal of clients onboarding onto the software, a 6 year tenure in Account Management and Debit Card adjudication at FlexAmerica later purchased by PayFlex.

Throughout her career Daphney has been able to develop interpersonal skills that have allowed her to build lasting relationships with each and every partner. Daphney’ s vibrant and vivacious personality puts our partners at ease from the moment of contact. Coupled with her passion for helping  and inspiring people, and knowledge of the benefits industry and technology, Daphney’ s talents bring a unique set of skills and insight to the Benefits and IT industries. With a founder that is passionate about her product and a corporate ethic to go the extra mile in all things, BBS delivers a high-quality service custom tailored to each of our clients. These exclusive qualities that were the building blocks of the organization have been passed down to a zealous team of Benefits Administration Support Staff with the same high standards of developing trust and consistency from beginning to end.

Daphney resides in North Carolina with her dog Gizmo, with occasional visits from her 3 children and 2 granddaughters who live close by. Daphney enjoys giving back to her community and has founded Women Who Uplift, a non-profit organization that focuses on mentorship to help women become better versions of themselves.

Business Development

Tonya Taylor

Marketing & Client Relationship Liaison

Technical Operations

Mary Anne Lanier

Sr. Technical Operations Analyst

Client Success Managers

Carla Smith

Client Success Manager

Victoria (Tori) Rhodes

Client Success Manager

Client Success Support

Crystal Chavez

Client Success Support Analyst

Dominique Chaney

Client Success Support Analyst

Eligibility & Enrollment Solutions

Shakee Philbert

Senior Eligibility Analyst

Dominique Smith-Blackmond

Eligibility Analyst I

Dorothea (Dottie) Russ

Eligibility Analyst I

Anthony Hodges

Eligibility Analyst I

1000 N. Main Street

Fuquay-Varina, NC 27526

833-281-9575 ext. 2