Meet The Team

Daphney Smith-Jackson, Founder & CEO

Broker Builder Solutions, LLC (BBS) was founded by Daphney Smith-Jackson in 2015. She left her employment at Employee Navigator after relocating to North Carolina to be closer to her son and attend his football games.

Daphney found her love for benefits 15 years ago working in Coordination of benefits at United Health Care. Prior to founding Broker Builder Solutions, Daphney spent time at Pierce Group Benefits, managing EDI Implementation of their clients onto the Selerix Benefits administration software, a 6 year tenure at Employee Navigator where she started in Sales and later moved into managing the overall implementation and renewal of clients onboarding onto the software, a 6 year tenure in Account Management and Debit Card adjudication at FlexAmerica later purchased by PayFlex.

Throughout her career Daphney has been able to develop interpersonal skills that have allowed her to build lasting relationships with each and every partner. Daphney’ s vibrant and vivacious personality puts our partners at ease from the moment of contact. Coupled with her passion for helping people, and knowledge of the benefits industry and technology, Daphney’ s talents bring a unique set of skills and insight to the Benefits and IT industries. With a founder that is passionate about her product and a corporate ethic to go the extra mile in all things, BBS delivers a high-quality service custom tailored to each of our clients. In 5 short years the BBS team has grown from 1 to 14 and the exclusive qualities that were the building blocks of the organization have been passed down to a zealous team of Benefits Administration Support Staff with the same high standards of developing trust and consistency from beginning to end.

Daphney resides in North Carolina with her husband and dog Gizmo, with occasional visits from her 3 children and granddaughter who live close by. Daphney enjoys giving back to her community and has founded Women Who Uplift, a non-profit organization that focuses on mentorship to help women become better versions of themselves.

Mary Anne Lanier

Technical Operations Team Lead
maryl@BrokerBuilderSolutions.com
919-762-3294

Melissa Restrepo

Admin Support
melissa@BrokerBuilderSolutions.com
919-762-3436

Implementation & Support Teams

Carla Smith

Implementation & Support Team Lead
carla@BrokerBuilderSolutions.com
919-762-3402

Dominque Chaney

Renewal Support Analyst
dominque@BrokerBuilderSolutions.com
919-762-3501

Jackie Villaret

Implementation & Support Team Lead
jackie@BrokerBuilderSolutions.com
919-762-3715

Shakee Philbert

Renewal Support Analyst sphilbert@BrokerBuilderSolutions.com
919-762-3540

Ashlea Satterwhite

Implementation & Support Analyst
ashlea@BrokerBuilderSolutions.com
919-762-3536

1000 N. Main Street

Fuquay-Varina, NC 27526

833-281-9575